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14 Day Guarantee


Our right of return is valid for 14 days. If 14 days have passed since you received delivery, we can not offer you a refund or exchange.

1. To be eligible for a refund, the customer must have tested the product for at least 7 days.

2. If you are not satisfied with our product, contact our customer service support@myessy.com with the subject line "14 Day Money Back Guarantee." Please also include the reason for your return.

3. After the exchange or refund has been approved, return the product with the original packaging. The address is available from our customer service.

4. Incomplete or unidentifiable claims are invalid.

5. The reimbursement fees are borne by the customer

6. After the product has successfully been returned, you will receive the full amount of the purchase price refunded minus the shipping costs. Shipping costs are not refundable.

Lost or stole packages

MyEssy is not responsible for stolen parcels that have been confirmed to have been delivered.

Upon request of the customer, MyEssy will confirm that the shipment has been made to the address entered by the customer. Information about the date of delivery, the current status and the transport company is forwarded by MyEssy to the customer so that the customer can get to the bottom of the problem.

Shipping

To return your product and receive the address, please contact our customer service support@myessy.com. You are responsible to pay the shipping costs yourself. Shipping costs are not refundable.